top of page
  • What products & services does BJB Hats provide?
    We are a professional hats import and wholesale company. We provide B2B wholesale services to shops throughout the US at a no-frill basis. Our goal is to exceed your expectations in terms of quality and value for the products you receive.
  • Where are you based out of?
    Our showroom and warehouse are both located in Queens, NY.
  • Is your merchandise right for me?
    We always do our best to provide high quality hats and accessories at reasonable prices. The varieties we carry ensure that there is always a product that is right for you and your business.
  • Do you accept custom orders?
    Custom orders are available for large quantity orders (approx. 1440 pieces). If you are interested in placing a custom order, please reach out to us for further details.
  • Do you accept new buyer applications and how do I apply?
    New buyers are always welcome! Registration is simple & easy. Just head over to our website "www.bjbhats.com" and click on "REGISTER" on top right hand corner of the page to start the process. Since we only accept business buyers, a valid Resale Tax ID from your State is required.
  • I registered a while ago but have not yet received any feedback or updates. What happened?
    Please note that most of our communications are sent through emails. Therefore you need to use a correct and up-to-date email address for the registration. If you encounter any issues during registration, please contact us at "info@bjbhats.com".
  • Do you accept international buyers?
    We accept international buyers from Mexico and Puerto Rico. If you are from another country, please make sure you have a partnered logistics company that can fulfill the shipment. We mainly ship UPS, so international shipping rates will be a lot higher.
  • Is there a minimum for ordering?
    Yes, there is a flexible minimum of $400-500 per order give or take. This is not to deter small orders but to make the most out of your shipping fee. Our standard shipping box is capable of packing 12 dozens of hats, which is almost equilvalent of $500 worth of goods. If the shipping box is not packed full, all empty room is going to be wasted.
  • How does your pricing work?
    All goods are sold on a per-dozen basis. Prices listed online are per-dozen prices. Prices are not negotiable. Due to the uncertain nature of freight rates and import duties, we may adjust item prices from time to time without prior notice. Please always refer to our website or catalog for the most up-to-date pricing.
  • Do you extend credits (Net D Terms)?
    In order to provide you with the lowest possible prices, we are not extending any credits to our buyers at this time. All orders need to be paid in full prior to shipping.
  • What types of payments do you accept?
    We accept all major credit cards, Zelle transfers, and wire transfers. Your invoice is set to accept credit card payments by default. You may use the invoice to make a direct online payment. For special payment arrangements through Zelle or wire, please notify us.
  • Do you offer free shipping?
    Unfortunately, free shipping is not included in your order. You will be responsible for the shipping charges. Your shipping charge will be included in the invoice we issue to you, and it needs to be prepaid.
  • How long is your lead time?
    In stock merchandise is prepared and shipped within 1-2 business days after payment.
  • How do you ship my order?
    Most orders will ship via UPS Ground. If you have your own UPS account and wish to be billed directly, please include that in the notes section when placing an order. For larger orders that require palletized shipping, LTL freight shipping will be needed. If you have your own LTL freight shipping partner, please also notify us beforehand. Otherwise, we will choose our partners based on who offers the best service and value. Buyers who wants to declare value for insurance should notify us when placing an order; otherwise declared value will be left blank.
  • How do you deal with out of stock & backorders?
    For simplicity, out of stock items will be removed from the order and will not be back ordered. We will notify merchants for out of stock items once an order is placed.
  • There's an issue with my order, how do I make a claim?
    Claims can only be made for defective goods under unused conditions with tags attached. Merchants must notify us within 24 hrs. of delivery to start a claim. Claims must be submitted via email (info@bjbhats.com) with supporting documents if available. Unauthorized returns (w/o claims) will not be accepted. Return shipping is paid by buyer. Refund will be issued once returned items were received and inspected.
bottom of page